CTQ requires minimal paperwork that identifies your users of the service and the access and privileges you wish them to have.

You may identify as many usersas you wish at no additional cost

Yes. You define the level of privileges and access per end-user.

Recall that CTQ does all the heavy lifting for you. To this end, we will spend upfront time with you to ensure the survey itself is appropriate for your initial use of the service. The end-user training only takes about 20-35 minutes, but we will spend as much time as you need to be comfortable with using the system. While it is very simple to use, we have no issues with providing re-training, or helping you train new staff when warranted - at no cost to you.

Several benefits are included within the EdgeSurvey™ monthly subscription fees. Examples include: (1) All monthly reporting; (2) Unlimited use of Edge QualityIntelligence™ and all real-time reporting; (3) The hosting of the CTQ website, your portal and unique database instance; (4) 24/7 access to your client portal; (5) Daily processing of all surveys returneds; (6) Provision of Alerts to your facility for negative responses; (7) Ability to customize "Alert" rules to determine your facility's 'sense of urgency' for notification; (8) Ability to customize your surveys moving forward to ensure your survey reflects the data collection goals of your organization; (9) Client support; (10) Ongoing training as warranted; (11) Ability to order surveys and postage-paid envelopes at a signficant discount; (12) Ability to use EdgePhysician™ and EdgeEmployee™ at a significant discount; (13) Industry benchmarking; (14) CTQ consultation as needed; and (15) Ongoing enhancements, new version releases (we are on Version 3.0) without any upgrades requirements.