EdgeSurvey™ is the Patient Satisfaction & Benchmarking component of CTQ's Closed-Loop Quality Management portfolio. Through Key Performance (KPI) and Customer Loyalty Indicators, along with peer benchmarking, powerful insight is provided to measure your Patient Census' perception of you. The KPI's and benchmarks serve to monitor your ability to balance customer service and operational excellence with your facility's financial performance.

CTQ recognizes the uniqueness from facility to facility, notably in specialty and size. EdgeSurvey™ is a pleasant departure from a 'one-size-fits-all' evaluation. CTQ works hand-in-hand with our clients to discuss and understand your organization goals to reflect your uniqueness appropriately in your survey. The result is a survey that is 'right' for your needs, as EdgeSurvey™ is 100% customizable to meet your goals.

CTQ commits to working with each client to ensure relevant and meaningful insight is returned through your surveying, allowing you to monitor current performance and identify areas of opportunity. Combined with QualityIntelligence™ which comes standard with EdgeSurvey™, each facility increases its likelihood of mitigating 'failure points', thus increasing your opportunity to improve clinical outcomes.