
CTQ Service Portfolio
EdgeSurvey™ Features
EdgeSurvey™
Features
Electronic Surveying: EdgeSurvey™ provides you the opportunity to survey patients via email, as well as paper. CTQ sends the electronic surveys on behalf of your facility with full
Benchmarking: Your survey metrics are benchmarked against peer facilities. In addition, if you belong to a multi-facility enterprise, each facility in the 'corporate umbrella' is benchmarked and ranked (per KPI) against all other 'corporate' peers. 'Corporate' summary reports are provided to designated leadership.
Supports Industry Accreditation Requirements: The use of EdgeSurvey™ will meet your Industry Accreditation survey requirements.
Issue Assignment & Tracking: The Quality Intelligence™ extension included with EdgeSurvey™ allows you to assign patient follow-up to your associates. They may annotate patient and internal issue management notes which will remained linked to the Patient Survey data, allow for categorization, escalation and reporting.
Secure and HIPAA Compliant: CTQ meets all HIPAA requirements and takes pride in the extent we secure your data.
Dedicated Client Portal: Each client has 24/7 access to their patient survey responses, reports and QualityIntelligence™. Your end-users share insight, annotations, comments and reports -- with real-time capability to collaborate on case annotation.
Quick Startup: EdgeSurvey™ requires no special hardware or software - Just access to the internet.
Unlimited Users: Our services allows you to have as many end-users as you require.
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EdgeSurvey™ provides us with internal, corporate and national benchmarking. This helps us put our scores in perspective."
Benchmarking is standard with EdgeSurvey™, and meets all your industry accreditation requirements, as well as being a best practice.
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