
CTQ Service Portfolio
EdgeSurvey™ Benefits
EdgeSurvey™
Benefits
Cost: EdgeSurvey™ is significantly more cost-effective than self-administered surveying, providing you at least 35-50% in cost savings. Visit CTQ's ROI Calculator to Learn What You Stand to Save
Staff Time Savings: EdgeSurvey™ saves 100's of staff hours by assuming all survey tasks (Distribution, Receipt, Compilation, Aggregation, Reporting & Benchmarking).
Benchmarking: Your survey metrics are benchmarked against peer facilities. In addition, if you belong to a multi-facility entity, you may be benchmarked against the other facilities in your enterprise.
Response: EdgeSurvey™ increases your survey response by 50-75% leveraging the power of internet.
Content & Feedback: EdgeSurvey™ collects significantly more Patient Intelligence per survey. Most clients measure 25-30 KPI's, and leverage open-ended questions for comments and accolades.
Alerts: CTQ immediately notifies you of 'negative' responses shared by your patients. Automated Alerts provide you the opportunity to take prompt action, armed with detailed patient response.
Timing & Access: Your survey results are available immediately upon entry. Your data is available 24/7 through your secure online portal.
Reporting: Your EdgeSurvey™ Report includes: KPI scoring, National and Corporate Benchmarking, Trend Analysis, Customer Loyalty Indicators, Top 3 'Advances' & 'Declines', A Correlation Assessment & all Patient Comments.
| Helping Our Customers Succeed Since 2003 |
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"Handling our surveys electronically provides a far greater response than when we adminstered it internally as a paper-based survey."
Electronic survyeing bears a 60% response rate for patients providing email addresses. The majority of respondents provide feedback within the first week following their visit.
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