CTQ Service Portfolio
EdgePhysician™
Reporting Overview
Executive
Summary
"What Matters Most"
Survey Responses
Distribution
Analysis
Comments &
Suggestions
EdgePhysician™ Reporting is structured to provide three sets of measurements to facility leadership: (1) Influence Attributes; (2) Unlimited Key Performance Indicators and Satisfaction Measures; and (3) a Brief Operational Assessment of Primary Facility Functional Areas. The three interpretations of data provide a facility with the opportunity to better understand key drivers (influencers) related to the influx of case load, the physician census perception of traditional survey measurements, and the ability to gain insight to strengths and weaknesses in functional areas.
The report is available on your client portal following the end date of survey collection. The following report excerpts provide a flavor for the type of information that can be collected quickly and easily. As potential under-performance may resonate within the report, you have the opportunity to look online at individual physician survey responses to protect (and build) your case load.
Your EdgePhysician™ Performance Analysis Report begins with an Executive Summary that provides a high-level scoring summary of your overall score and category scores. The Highest and Lowest 3 Scores from this survey period reside on the Executive Summary to set the tone of the feedback within the ensuing sections.
The Lowest 3 Scores section alerts you to potential under-performance from the onset to ensure further investigation. This example illustrates an upfront frustration with OR and Patient readiness.
The Report's "What Matters Most" is also at the forefront of the report. This is an instance where the "halo effect" is productive. Prior to reviewing surveys scores, it makes sense to think of the scoring from the perspective of tying these scores back to the key drivers.
In the following example the 2 highest influence attributes are location and OR availability. This may suggest that the facility is convenient geographically for the physician's census and this indeed is a primary driver. At the same time, the availability of the OR is at the top as well. Reflecting back to the executive summary, 2 of the 3 lowest scores were relative to the OR and Patient readiness.
The census is stating pretty emphatically that the patients' preferences (insurance and request) are not primary drivers. If the patient's insurance was a primary driver, the facility would take steps to ensure their payer contracts matched the census appropriately.
EdgePhysician™ Survey Responses provide all Physician KPI scoring. The report is broken into categories and a facility may select as many categories and KPI's as appropriate. The influence attributes are not part of the scoring as they are subjective to preference. The KPI's measure discrete facility components you choose to measure.
The goal of the KPI feedback is to provide you with a sense of where your physicians perceive you are strong, but more important where you may be under-performing. If you see two or three similar KPI's with low scores, the Score Distribution and Comments can help you gain further insight into the rationale for score.
If you are part of a Corporation (one or more entities), your scores are Benchmarked with the corporate average and ranked as well.
The Distribution Analysis provides the facility with the opportunity to look at response nodes and clusters. The following example illustrates a few KPI's that have a significant number of 'strongly agree' responses. There are others that have several unfavorable responses (Disagree or Strongly Disagree) that warrant further investigation.
CTQ has reviewed many physician summaries and there are typically many 'clusters' of responses that are very telling. You will typically find a lot of comments provided when the cluster is toward the dissatisfaction side of the ledger.
The Comments and Suggestions section typically rounds out the story. As mentioned above, the comments from physicians tend to increase when tied to dissatisfaction, which is helpful to the facility. If there are things they would like to see improved, or things they want (e.g. new equipment), these suggestions will surface.
As part of the surveying you may have as many open-ended questions as you wish. When you begin to see a pattern of comments and requests it becomes difficult to ignore. To build upon the issues noted with the OR from this report, here are some of the comments provided that may help illustrate some cause/effect. Could the under-performance be to new staff, late first starts or the pre-assessment process? When coupling these comments with comments from the other sections, this example bore out an operational throughput issue.
The report is available on your client portal following the end date of survey collection. The following report excerpts provide a flavor for the type of information that can be collected quickly and easily. As potential under-performance may resonate within the report, you have the opportunity to look online at individual physician survey responses to protect (and build) your case load.
Your EdgePhysician™ Performance Analysis Report begins with an Executive Summary that provides a high-level scoring summary of your overall score and category scores. The Highest and Lowest 3 Scores from this survey period reside on the Executive Summary to set the tone of the feedback within the ensuing sections.
The Lowest 3 Scores section alerts you to potential under-performance from the onset to ensure further investigation. This example illustrates an upfront frustration with OR and Patient readiness.
The Report's "What Matters Most" is also at the forefront of the report. This is an instance where the "halo effect" is productive. Prior to reviewing surveys scores, it makes sense to think of the scoring from the perspective of tying these scores back to the key drivers.
In the following example the 2 highest influence attributes are location and OR availability. This may suggest that the facility is convenient geographically for the physician's census and this indeed is a primary driver. At the same time, the availability of the OR is at the top as well. Reflecting back to the executive summary, 2 of the 3 lowest scores were relative to the OR and Patient readiness.
The census is stating pretty emphatically that the patients' preferences (insurance and request) are not primary drivers. If the patient's insurance was a primary driver, the facility would take steps to ensure their payer contracts matched the census appropriately.
EdgePhysician™ Survey Responses provide all Physician KPI scoring. The report is broken into categories and a facility may select as many categories and KPI's as appropriate. The influence attributes are not part of the scoring as they are subjective to preference. The KPI's measure discrete facility components you choose to measure.
The goal of the KPI feedback is to provide you with a sense of where your physicians perceive you are strong, but more important where you may be under-performing. If you see two or three similar KPI's with low scores, the Score Distribution and Comments can help you gain further insight into the rationale for score.
If you are part of a Corporation (one or more entities), your scores are Benchmarked with the corporate average and ranked as well.
The Distribution Analysis provides the facility with the opportunity to look at response nodes and clusters. The following example illustrates a few KPI's that have a significant number of 'strongly agree' responses. There are others that have several unfavorable responses (Disagree or Strongly Disagree) that warrant further investigation.
CTQ has reviewed many physician summaries and there are typically many 'clusters' of responses that are very telling. You will typically find a lot of comments provided when the cluster is toward the dissatisfaction side of the ledger.
The Comments and Suggestions section typically rounds out the story. As mentioned above, the comments from physicians tend to increase when tied to dissatisfaction, which is helpful to the facility. If there are things they would like to see improved, or things they want (e.g. new equipment), these suggestions will surface.
As part of the surveying you may have as many open-ended questions as you wish. When you begin to see a pattern of comments and requests it becomes difficult to ignore. To build upon the issues noted with the OR from this report, here are some of the comments provided that may help illustrate some cause/effect. Could the under-performance be to new staff, late first starts or the pre-assessment process? When coupling these comments with comments from the other sections, this example bore out an operational throughput issue.