EdgePhysician™ provides CTQ clients with the opportunity to electronically survey their physicians and referring physicians online. Internet surveying has proved to provide a significant increase in response, comments and overall Physician Intelligence captured.

EdgePhysician™ collects three sets of attributes and metrics that work together to create meaningful Physician Intelligence. Through scoring of various "influence" attributes - criteria for "What Matters Most" relevant to facility selection is made clear. This is the type of data that allows a facility to understand the influences most important in driving case load. The physicians are not shy to elaborate on the influence factors in their scoring of the key performance indicators (KPI) provided.

The KPI scoring is the second component of EdgePhysician™ that allows the physicians to rate various components of the facility deemed meaningful. EdgePhysician™ Reporting neatly presents this information in multiple formats to allow for further insight in the response provided. The facility does not have a limit in the number of KPI's or open-ended questions posed.

The third section allows the physicians to comment on core operational components of the facility. For example - Scheduling, Sterile Processing, Nursing, Anesthesia, Billing, etc.

Customer service is not limited to your Patients, as Physicians are primary clients as well. Understanding their needs and the perception they have of your facility allows you to make the right improvements and ultimately drive case load.