
CTQ Service Portfolio
EdgePhysician™ Benefits

Increase Case Load: Satisfied physicians are more likely to maintain and/or increase case volume. EdgePhysician™ is an effective tool to help preserve and grow your market share.
Communication: EdgePhysician™ opens communication to primary clients...your Physicians. Surveying allows the Physicians to speak candidly of likes and dislikes, as well as share paramount needs in detail. The feedback provides actionable data to mitigate market share risk and maintain physician loyalty.
Issue Escalation: EdgePhysician™ escalates concerns of the Physician census to your attention. The aggregate feedback exposes patterned issues that may be otherwise undetected in "one-off" ad-hoc communication. Issues that are isolated, yet tied to your high admitting physicians, become easier to prioritize and manage given clarity provided.
Reporting: EdgePhysician™ standard reporting includes: An Executive Summary, "What Matters Most" Analysis, Detailed KPI scoring, Top 3 'High' & 'Low' Scores, Physician Comments and Trend Analysis.
Survey Cost: EdgeSurvey™ clients are provided a tremendously cost-effective means to survey their physicians. CTQ views this as a value-added benefit for our EdgeSurvey™ clients.
Response: CTQ's physician surveying conducted online has proven to be exponentially more effective than paper surveying. For referring physicians, your response may increase ten-fold or more.
Branding: Your physicians have a significant impact on your brand. Many patient surveys returned state that the reason they came to the facility was solely because of Dr. X. How your surgeons speak about your facility will impact caseload, revenue and brand.
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CTQ has proven an increase in physician response using electronic surveying. It is incumbent on the facility to leverage this information to make appropriate improvements and change.
The physicians are brutally honest on the state of affairs. Under-Performance in any area of operation will be shared, typically with specificity.
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