CTQ Service Portfolio
EdgeEmployee™ Benefits
Communication & Empowerment: EdgeEmployee™ opens a unique communication opportunity leveraging the Ombudsman concept. Your employee is empowered to share recommendations candidly.
Morale: An engaged employee that is listened to and sees improvement will be a happier employee, with more loyalty to the facility.
Employee Retention: EdgeEmployee™ begins with the "What Matters Most" section that sends the message to your employee that you indeed care to listen to their needs. If thetr are patterned issues, the facility has the opportunity to address the issues that may retain employees. The exposure of not addressing these issues is great cost to replace the employee from a financial and operational perspective.
Better Customer Service: Happier employees translate to happier patients.
Operational Assessment: Your employees may have the best pulse on operational excellence within the facility and where improvement (or just increased staffing) may be sorely needed.
Branding: Your employees and your physicians are your best advocates. How they speak to the facility's strengths and weaknesses will be listened to keenly by potential patients. Dissatisfied employees can have a significantly detrimental impact on market share.
| Opening Lines of Communication With Your Employees |
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EdgeEmployee™ is a non-punitive exercise that enables leadership to learn more about how their employees view their facility, operational processes, and what is most meaningful to them.
Your employees have a unique view into overall operations of the facility. Enabling them to share this insight improves your opportunity to mitigate risk and sustain good practices.
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