CTQ Solutions

HCAHPS® Services

HCAHPS® Surveying

EdgeSurvey™
Hospital Suite

Hospital Services

HCAHPS®

HCAHPS® Service Overview

HCAHPS® Reporting

HCAHPS® Portal

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EdgeSurvey™ Hospital Suite

Leadership Console

CTQ Solutions has been a CMS-Approved HCAHPS® provider since 2008.

For CTQ clients' 2010 eligible discharges, an overall 58% response rate was achieved for the mail-only survey mode, greatly exceeding the national average for survey response.

In addition to this high response, CTQ clients scored well above all 10 measures for national (Average for All Reporting Hospitals in the United States) averages posted on Hospital Compare for data last updated on April 11, 2011.

Of note, for the two Global Items: 'Overall Hospital Rating' and 'Would Definitely Recommend the Hospital', CTQ clients exceeded the April 11, 2011 published US Hospital averages by 18 and 19 percentage points respectively.