The Leading Satisfaction Survey & Benchmarking Firm in Outpatient Healthcare.
CTQ - Critical To Quality
At the Core of CTQ’s Quality Management Portfolio is EdgeSurvey™, our Patient Satisfaction Monitoring and Benchmarking Solution that leverages the power of electronic surveying to significantly increase Patient Intelligence. Our clients leverage a single repository to capture Patient Intelligence, share & escalate relevant issues, mitigate risk, and save 100's of hours of human capital.
EdgeSurvey™ clients are empowered to work more intelligently and introspectively, armed with insight to mitigate 'failure points' and proactively address underperforming assets that are Critical To Quality.
Industry Leadership
2009/2010 Apex Quality Award Winners Announced
ASCs Hit New Highs With Patient Loyalty Excellence Led By Outstanding Nursing Performance
CEO Faraclas Listed With Leading Healthcare Executives
Trends and Best Practices in ASC Stakeholder Feedback
Effective Use of Technology to Optimize Financial Performance
Patient Satisfaction Surveying and Benchmarking
With over 1,000,000 online patient experiences captured, EdgeSurvey™, CTQ’s Patient Satisfaction Service sets the bar for industry benchmarking. Deploying end-to-end online authentication, CTQ provides a secure link to your patients to ensure they are indeed the respondents to your survey request.
In 2007, CTQ proudly introduced a 100% interoperable companion product, Quality Intelligence™ to all EdgeSurvey™ clients. The combined power of these products has surpassed our clients’ expectations of fully-outsourced surveying as Patient Intelligence is taken to a new level.
Physician & Referring Physician Surveying
EdgePhysician™ facilitates online surveying for physicians and referring physicians that measures Influence Attributes, Traditional Satisfaction Key Performance Indicators and Facility Operations.
Employee Satisfaction Surveying
EdgeEmployee™ leverages an Ombudsman approach for online surveying to ensure greater participation from your employee census, measuring Employee Retention Attributes, Employee Satisfaction and the Employee's Perception of Facility Operations.
QualityIntelligence™ comes standard with EdgeSurvey™. QI promotes Risk Management, Quality Assurance and Effectiveness of Care.